Escape Brown Tortoise
- Orders typically are shipped out within 1-3 business days unless otherwise stated (shipping may take an extra day during high-volume times such as Black Friday/Cyber Monday).
- All orders are shipped from a USA address.
- $6.99 Flat-Rate Shipping - Orders $125+ Ship Free (U.S. Only). Includes APO addresses.
- We are not responsible for lost or stolen packages once your order has shipped.
- When ordering for a special occasion or gift, please keep in mind possible post office delays, especially during high-volume times such as holidays.
- We will let you know via email when your order is ready for pick-up (typically within 24 hours of your order).
- We are closed Sunday & Monday (see our Store Hours & Location page).
- Please feel free to call us at (701) 873-5560 to see if your order is ready.
- Bring your confirmation email.
- If your order is not picked up in a timely manner, you will be invoiced for applicable shipping charges.
- Returns/exchanges must be made within 15 days of purchase.
- Items are only eligible for a return/exchange when sent back in the original condition in which they were received: unwashed, tags attached, and in original packaging. Returns/exchanges must be free of any signs of wash, wear, or odors.
- Buyer is responsible for return shipping and must obtain a tracking number for reference.
- Before attempting a return/exchange, contact us. If you do not contact us prior to a return/exchange, we will mark your package "Return to Sender" and we will not be responsible for any lost postage fees you incurred.
- Gift cards, sale/clearance items, pre-ordered items, items won in a giveaway are not available for returns/exchanges, as well as other items as needed at our discretion.
Thank you & contact us if you have any questions or need assistance!